Once a claim is processed, you have 30 days to pay your portion of the expense (if any) to keep the Sidecar Health VISA benefit card active.
You will be responsible for reimbursing Sidecar Health the amount invoiced to your account if:
- The healthcare provider’s price exceeds your plan’s Benefit Amount
- You have not yet met your deductible and incur expenses subject to the deductible
After 30 days, all swipes will be declined until past-due balances are paid in full. Sidecar Health sends the following notices to help you avoid past-due balances:
- Notifications posted in your account on the member portal (main dashboard and the expenses tab)
Autopay is an optional setting that can be turned on to help avoid past-due balances. If enrolled in autopay, all future expenses will be automatically charged
Please contact your Member Care team at (855) 282-0822 with any questions about outstanding balances due or using your Sidecar Health VISA benefit card.