Can I mail-order prescriptions from international pharmacies?
No. While Sidecar Health encourages shopping around for the best price, importing prescriptions from other countries is currently illegal except in rare situations according to U.S law. Mail-order prescriptions for use in the United Stat...
Is a referral required to see a specialist?
Of course not. You can see any doctor you want.
How do I use my Sidecar Health coverage at the doctor’s office, urgent care, or surgery center?
1. Call your doctor, the urgent care, or the surgery center ahead of your visit, tell them you are paying for the visit as a self-pay patient, and verify the procedure code(s) and cost for your medical service(s). If you don’t have a s...
How do I use Sidecar Health at a pharmacy?
1. Use the ‘Estimate care’ tab in the Sidecar Health app to see the price of your prescription at pharmacies near you and the estimated Benefit Amount(s) your plan will pay. You will be responsible for paying the difference between the ...
How do I know how much my plan will pay for covered services I receive?
You can easily find the Benefit Amount of your covered service using the Sidecar Health app or website. We also share information on doctor and healthcare provider prices that other Sidecar Health members have paid within the Sidecar He...
What if my medical bill is higher than expected?
You should expect to pay anything above the Benefit Amount when getting care. Sometimes a provider will charge more than the Benefit Amount, and sometimes they will charge less. Prices can vary a lot and that is why we always recommend ...
What if my medical bill is lower than what my plan pays?
Congrats! You made a great decision. In this case, you get to keep the difference between the Benefit Amount and your doctor’s price. The difference will be added to your Sidecar Health account and, if unused, will be sent to you when yo...
What does a medical invoice need to include?
In order for us to process your claim, you need to send us an itemized medical bill – otherwise known as a “super bill” or “medical invoice.” The itemized bill must include the following information: Patient's name Provider’s name and ...
Should I submit itemized medical bills, or “medical invoices,” even when I have an outstanding deductible amount?
Yes! You will need to upload your medical bills to ensure the Benefit Amount for those services will apply towards your deductible. Once your deductible has been met, your plan will start paying you the Benefit Amount for covered services.